Shipping policy

SHIPPING POLICY

Every item from Always Us is made to order.

This means your order isn’t pulled from a shelf — it’s created specifically for you.

Processing typically takes 2–5 working days before dispatch.

Once your order has been dispatched, estimated delivery times are:

Please note these are estimates and may vary depending on location and shipping conditions.

Shipping costs are calculated at checkout based on your location and order.

We are not responsible for delays caused by:

If your order is delayed, we will always do our best to support you.

Once your order is dispatched, you will receive a tracking link via email.

Please ensure your shipping address is correct at checkout.

We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

If your order arrives damaged or does not arrive at all:

📩 Contact us within 14 days of expected delivery
Email: customer-service@always-us.co.uk

We will resolve the issue as quickly as possible.

We don’t do fast fashion.

We do things that last — even when everything else doesn’t.